This review may be kind of long, because I want to include their top notch customer service.First off, the chairs look amazing and feel great to sit in. I have many larger plus size guys in my cigar club (think over 6'+ and 300+ lbs) and they all agree that they are great for even their large frames. The leather is soft and supple, the cushioning firm enough that you don't sink in, but soft enough to be comfortable on your bottom. The adjustable head rest is a game changer for when you really want to recline way back. It does wonders to support your head for the best viewing angles.The control switch module has a USB charger, which I use daily to keep the phone charged up. Then there is a button to turn on/off the LEDs. Next is a rocker style control for the recline motor. Finally another rocker style switch for the adjustable head rest.The Blue LED lights are a little gimmicky, and I find them distracting to have on when you want a dark theater experience. The light in cup holders is okay, but its the strip along the bottom of the chair that shines upon the screen that ruins them for me. I guess they could improve that by possibly making them dimmable and offering color selectable LEDs, but this is nit picking. We just leave them turned off so its not really an issue.Likewise, we really don't use the side tables, however I can see where others would. As you can see from my photo, I have actual end tables by all the chairs that serve the purpose more efficiently. I think they are slightly flimsy, and could be improved by a stronger material. For example a harder plastic, metal, carbon fibre, etc.The only other issue I can even think of is that it would be nice if the recline motor moved a little faster. This could possibly be intentional as a safety precaution as much as anything else, but this is really fishing to find one last thing that could be improved.Overall, I viewed and researched several brands before settling on these chairs from Weilianda, and I honestly do not believe you can beat the value they offer on these chairs.One other thing is that I only have 2 plugged in to the floor outlet. For all the others I purchased rechargable battery packs which we only turn on when the chairs will be in use. Something causes a constant draw on the power (perhaps the small glow from the USB charge port) so the battery packs don't last 24 hours when left on. But this is a great solution for not wanting cords all over my floor to trip over, as the battery packs tuck nicely under the chairs.Also, we rotate the chairs depending on if we are having coversation, or viewing media. They are large chairs, but we are able to reposition them surprisingly easily on my travertine floor.Now for the customer service:I originally purchased one of these chairs to try out before committing to all new seating for my home cigar lounge. I was blown away by the beauty and comfort of this chair, so as a result, I purchased 7 more.When setting up the remainder of the chairs I ran into a snag... one of the recline motors stopped working the first time being operated. I contacted the company and they offered me a replacement with no issues. I decided that for my set up I was only going to use 6 chairs instead of 8, because the backs are too tall without a riser for the back row, which isn't feasable in my cigar lounge (the chairs closest to the screen were too tall and blocked the view). I asked for a refund which they happily provided. When I asked to return the 7th chair they explained the cost I would pay for return shipping would be prohibitive and urged me to keep the chair, which I did as I could use it elsewhere in my home.So A+ for customer service so far.Then a few months later, another chair failed. I contacted Weilandia, and they offered me another replacement. I was loathe to throw away this great chair and asked about repairability. The long of the short of it is I was told they had since upgraded the power supplies, which were the culprit for my switches failing. They sent me all new power supplies for the chairs I had, which I've since replaced, and a new switch for the one that failed. I changed it out easily and it operates once again like new! Since upgrading to the power supplies Weilandia provided me, I've had zero issues with any of the chairs.The company really stands behind the product and it sounds like they've since upgraded all the power supplies that caused my issues.Summary: If you are looking into home theater seating, or recliners in general, I really can't recommend these Weilianda chairs enough. They are stylish and comfortable and the company's customer service is outstanding!