Frequently Asked Questions
FAQs
Ordering
What payment methods are accepted?
PayPal and Visa Master etc. options are available.
Does Weilianda offer any warranties?
Yes, a 365-Days Non-Human Damage Guarantee.
Do you take custom orders?
Absolutely!
where you can customize any of our models to your specifications. If
you desire further customization to one of our models, we will do our
best to accommodate your request. Please contact us weilianda@outlook.com
Are different colors available for this product?
Yes, in Black, Red, Blue, Brown, and Grey.
Can Home Theater Seating be rearranged easily?
Many models are modular, allowing for easy rearrangement to suit different room layouts.
Can I assemble my home theater seating myself?
Yes, you can assemble it yourself. It's relatively simple to install following the instruction manual.
What should I consider when choosing the upholstery for my seating?
Consider durability, ease of cleaning, and comfort. Leather is a popular choice for its luxurious feel and easy maintenance.
Shipping
How can I find out about the status of my order?
You can log in to your membership account to check your order status and shipping information.
How long will it take to get my orders?
Standard Fedex shipping (5-7 Days), free shipping fees.
Returns & Exchanges
How long is the return period?
Returns must be initiated within 30 days of receipt. We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report to us within 48 hours. All returns require a RMA number. You may acquire one by email support@weiliandahome.com The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!
Canceling or Changing Orders on Standard Items
Orders that are cancelled with 48 hours of placing the order will be charged a 7% Processing Fee. Any canceled afterwards is subject to a 15% Restocking Fee and Shipping Fees.
Any question?
You can contact us through our contact page! We will be happy to assist you.