Return Policy
Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you refuse those items. However, if it is usable we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. SHIPPING FURNITURE IS VERY COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY AS POSSIBLE. In no case can we accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.
Defective merchandise needs to be returned prepaid to us (remember package carefully so items do not get damaged) we will then replace or repair any defective items and return to you at our expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping. If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 20% RESTOCKING fee. A 50% RESTOCKING fee on custom (or altered items i.e. items that have a loveseat added, electric recline or cupholders changed) and the freight cost. All decor and special order items are non-returnable. This fee is your order initiation fee. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!
Returns must be initiated within 30 days of receipt. We can assure you that our products are of high quality, and you will be satisfied. If an item is delivered damaged, please report to us within 48 hours. All returns require a RMA number. You may acquire one by email support@weiliandahome.com The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us, and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!
Orders that are cancelled with 48 hours of placing the order will be charged a 7% Processing Fee. Any canceled afterwards is subject to a 30% Restocking Fee and Shipping Fees.
Most of the products we sell includes a warranty directly from the company that manufactures the product. For further warranty information on a specific product contact us.
Incorrect Merchandise will be replaced at no charge, but will need to be reported within 72 hours of you receiving your order. Cancellation or Restocking charges may apply if order is cancelled. . Your Satisfaction Comes First with US! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.
In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 8 weeks.
Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials.
If there is a pricing error on our web site, we will contact you with the correct price before processing your order. Do not send any items back without an RMA number. We are not responsible for items received without an RMA.
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.