Weilianda Limited Warranty
At Weilianda, we believe your home theater seating should offer not only immersive comfort, but also the long-term reliability you expect from premium craftsmanship. That’s why every Weilianda chair comes with a 1-year limited warranty, covering defects in materials and workmanship under normal residential use.
This warranty applies to all major components, including the internal frame, reclining mechanism, cushions, electrical parts, footrest, and Leather upholstery.
Our promise is simple: to support your investment in comfort, so you can relax knowing we’ve got your back — literally and figuratively.
▪ Coverage by Component
All Weilianda theater seating is backed by a 1-year limited warranty, beginning from the date your order is delivered. Coverage includes:
1. Structural Frame
The internal wooden frame and support structure are protected against cracking, warping, or failure caused by manufacturing defects under normal home use.
2. Reclining Mechanism
Manual and motorized reclining systems are covered against functional failure, including motor or mechanical malfunctions that affect normal operation.
3. Cushions & Padding
Seat cushions and backrest padding are covered against abnormal flattening, sagging, or foam breakdown that results from manufacturing defects — not heavy impact or misuse.
4. Electrical Components
This includes motors, switches, USB ports, and power adapters. Failures due to material or manufacturing defects are covered; damage from power surges, misuse, or improper installation is excluded.
5. Footrest Assembly
The footrest structure, padding, and lift system are covered against defects in materials or workmanship.
Please note: sitting directly on the footrest or applying excessive weight beyond its intended purpose is considered misuse and is not covered under this warranty.
6. Leather Upholstery
Our top-grain and PU leathers are hand-selected for comfort and durability. Covered issues include:
Seam separation due to faulty stitching;
Peeling, cracking, or splitting caused by material or manufacturing defects.
Please note: Natural leather characteristics such as slight color variation, grain patterns, and softening over time are part of the material’s unique beauty and are not considered defects.
▪ What’s Not Covered
Weilianda’s 1-year limited warranty is designed to cover issues arising from defects in materials or manufacturing, under normal residential use. The following situations are not covered under this warranty:
1. Misuse or Improper Use
Sitting, standing, or placing full body weight on the footrest, armrests, or any non-seat surface.
Using the recliner for commercial, rental, or institutional purposes.
Operating the recliner while it is obstructed or improperly assembled.
2. Accidental Damage
Spills from food, drinks, or household chemicals.
Scratches, scuffs, or rips caused by sharp objects.
Damage caused by children playing on or jumping on the furniture.
3. Pet-Related Wear
Scratches, bite marks, or damage to leather and padding caused by pets.
Fur or odor absorption resulting from prolonged pet use.
4. Environmental Conditions
Exposure to direct sunlight, extreme humidity, or dry heat, which may cause fading, cracking, or deformation.
Mold, mildew, or discoloration due to storage in damp or poorly ventilated areas.
5. Electrical Misuse
Damage caused by power surges, incorrect voltage, or unauthorized third-party electrical repairs.
Malfunction resulting from tampering with wires, motors, or internal components.
6. Normal Wear & Tear
Natural leather softening, slight stretching, and minor wrinkling with regular use.
Slight variations in leather grain, texture, or color tone over time.
Gradual foam compression consistent with regular usage.
7. Unauthorized Modifications or Repairs
Alterations, reupholstery, or repairs not performed or approved by Weilianda or its authorized technicians.
Use of incompatible accessories or after-market parts.
▪ How to Make a Warranty Claim
If you believe your Weilianda product has a defect covered under our warranty, please follow the steps below to file a claim:
1. Contact Your Point of Purchase
Please contact our customer support team at support@weiliandahome.com.
2. Prepare Your Documentation
To process your claim efficiently, please provide the following:
Your original order number or proof of purchase;
Photos or videos clearly showing the issue or defect;
A brief description of the problem and how it was discovered.
3. Review & Resolution
Our team will evaluate your submission and determine the appropriate resolution, which may include:
Replacement of defective parts
Product repair guidance
In rare cases, full replacement of the product (at our discretion)
▪ Non-Transferable Warranty
The Weilianda warranty applies exclusively to the original purchaser of the product and is valid only when the item is used in a private residential setting. This warranty:
Is not transferable to subsequent owners or third-party resellers;
Is void if the product is moved to a commercial or rental environment;
Does not apply to floor samples, refurbished models, or second-hand purchases.
▪ Product Care Guidelines
Proper care and maintenance will help extend the life of your Weilianda home theater seating and ensure warranty coverage remains valid. Please follow the recommendations below:
1. Leather Cleaning
Wipe down the leather regularly with a soft, dry or slightly damp cloth to remove dust and surface oils.
For deeper cleaning, use a pH-neutral leather cleaner approved for top-grain.
Avoid using harsh chemicals, alcohol-based wipes, bleach, or abrasive materials, which may cause discoloration or damage.
2. Protect from Sunlight & Heat
Position your recliner away from direct sunlight, radiators, or heat vents.
Prolonged UV exposure may lead to fading, drying, or cracking of the leather surface.
3. Avoid Moisture & Humidity
Do not store or use your seating in damp areas, or near sources of condensation.
High humidity may lead to mold or mildew, which is not covered under warranty.
4.Use Power Responsibly
Unplug the unit during thunderstorms or extended periods of non-use.
Do not modify electrical components or attempt DIY repairs.
5. Respect the Footrest
The footrest is designed to support your legs and feet only.
Avoid sitting, kneeling, or placing heavy objects directly on the footrest to prevent mechanical stress.
6.General Use Best Practices
Keep sharp objects, tools, or pet claws away from the leather surface.
Refrain from jumping, rocking, or standing on the seat or armrests.
Avoid using aftermarket accessories that may interfere with the recliner’s structure or electronics.
Taking simple precautions ensures your seating stays in top condition and allows us to better support you under warranty.
If you’re ever unsure about a cleaning product or usage situation, contact our team before proceeding.