Commercial & Dealer
Warranty Support

Why Commercial Warranty Terms Are Project-Specific

A theater recliner used occasionally in a private screening room does not face the same demands as seating in a hotel lounge, club, showroom, rental setting or high-traffic entertainment space.

Expected use, seating configuration, materials, power functions, installation conditions and maintenance responsibilities can all affect the appropriate level of warranty support. A project-based approach helps ensure that the agreed support is appropriate for the product and the way it will be used.

Who May Be Eligible

Commercial warranty support may be available for eligible purchases made for:

• Commercial entertainment spaces and private screening lounges
• Hotels, resorts, clubs and hospitality projects
• Interior design, architecture and development projects
• Dealer display, showroom and resale programs
• Custom residential entertainment projects with project-specific requirements

How Warranty Support Is Evaluated

Before commercial warranty terms are confirmed, Weilianda may review:

• The intended application and operating environment
• Expected frequency and intensity of use
• Product model, seating configuration, materials and selected functions
• Installation conditions and maintenance plans
• Project quantity, delivery requirements and service needs
• Dealer or project after-sales responsibilities

This review allows the warranty arrangement to reflect the actual requirements of the order rather than applying one standard term to every commercial setting.

What Commercial Warranty Support May Include

Subject to the applicable written agreement, limited warranty support may include evaluation of defects in materials or workmanship, replacement parts, remote troubleshooting, repair guidance or other agreed solutions.

The specific support available for labor, on-site service, shipping, removal, reinstallation or product replacement must be confirmed in writing for the relevant project or dealer order.

Dealer Purchases and Resale

For authorized dealer purchases, warranty rights and after-sales responsibilities will be set out in the applicable dealer agreement, quotation, order confirmation or purchase agreement.

Unless otherwise agreed in writing, the dealer is responsible for communicating the applicable product support and warranty terms to its end customer. Display models, resale products, customized orders and project-specific products may have different support arrangements.

What Is Not Covered

Unless expressly stated in a written commercial agreement, limited warranty support does not cover:

• Normal wear and tear from regular or high-frequency use
• Accidental damage, abuse, misuse or use beyond the product’s intended capacity
• Improper installation, maintenance, cleaning, storage or operation
• Unauthorized modifications, repairs or replacement parts
• Damage caused by environmental conditions, moisture, heat, sunlight, power issues or improper voltage
• Cosmetic changes, natural material variation or gradual cushioning compression consistent with use
• Business interruption, lost revenue, substitute products or other costs not expressly included in the written agreement

How to Request Support

To request commercial or dealer warranty support, please provide:

• Your order number, quotation number or project reference
• A description of the issue and when it was identified
• Clear photos or videos showing the affected product
• Relevant installation, use or maintenance information when requested

Weilianda will review the request according to the applicable written commercial, dealer, project or purchase agreement.

Written Terms Control

The final warranty period, scope of coverage and available remedies for each commercial or dealer purchase will be confirmed in the relevant written agreement.

If there is any difference between this page and an applicable written quotation, order confirmation, dealer agreement, project agreement or purchase agreement, the written agreement will control.

For commercial seating, dealer cooperation or custom project requirements, contact Weilianda to discuss the intended application and appropriate after-sales support arrangement.