Commercial & Dealer Warranty Support
Weilianda provides limited warranty support for eligible commercial, project, and dealer purchases. Because commercial seating may be used at very different frequencies and in very different environments, commercial warranty terms are evaluated by project rather than automatically following our residential warranty policy.
Eligible projects may receive up to one (1) year of limited warranty support. The applicable warranty period, coverage, claim process, and service arrangements will be confirmed in writing before or with the order.
Why Commercial Warranty Terms Are Project-Specific
A theater recliner used occasionally in a private screening room does not face the same demands as seating in a hotel lounge, club, showroom, rental setting, or high-traffic entertainment space.
Expected use, seating configuration, materials, power functions, installation conditions, and maintenance responsibilities can all affect the appropriate level of warranty support. A project-based approach helps ensure that the agreed support is appropriate for the product and the way it will be used.
Who May Be Eligible
Commercial warranty support may be available for eligible purchases made for:
- Commercial entertainment spaces and private screening lounges
- Hotels, resorts, clubs, and hospitality projects
- Interior design, architecture, and development projects
- Dealer display, showroom, and resale programs
- Custom residential entertainment projects with project-specific requirements
Commercial, rental, institutional, project, and dealer use are not covered under Weilianda’s standard residential limited warranty unless they are expressly included in a separate written agreement.
How Warranty Support Is Evaluated
Before commercial warranty terms are confirmed, Weilianda may review:
- The intended application and operating environment
- Expected frequency and intensity of use
- Product model, seating configuration, materials, and selected functions
- Installation conditions and maintenance plans
- Project quantity, delivery requirements, and service needs
- Dealer or project after-sales responsibilities
This review allows the warranty arrangement to reflect the actual requirements of the order rather than applying one standard term to every commercial setting.
What Commercial Warranty Support May Include
Subject to the applicable written agreement, limited warranty support may include evaluation of defects in materials or workmanship, replacement parts, remote troubleshooting, repair guidance, or other agreed solutions.
The specific support available for labor, on-site service, shipping, removal, reinstallation, or product replacement must be confirmed in writing for the relevant project or dealer order.
Dealer Purchases and Resale
For authorized dealer purchases, warranty rights and after-sales responsibilities will be set out in the applicable dealer agreement, quotation, order confirmation, or purchase agreement.
Unless otherwise agreed in writing, the dealer is responsible for communicating the applicable product support and warranty terms to its end customer. Display models, resale products, customized orders, and project-specific products may have different support arrangements.
What Is Not Covered
Unless expressly stated in a written commercial agreement, limited warranty support does not cover:
- Normal wear and tear from regular or high-frequency use
- Accidental damage, abuse, misuse, or use beyond the product’s intended capacity
- Improper installation, maintenance, cleaning, storage, or operation
- Unauthorized modifications, repairs, or replacement parts
- Damage caused by environmental conditions, moisture, heat, sunlight, power issues, or improper voltage
- Cosmetic changes, natural material variation, or gradual cushioning compression consistent with use
- Business interruption, lost revenue, substitute products, or other costs not expressly included in the written agreement
How to Request Support
To request commercial or dealer warranty support, please provide:
- Your order number, quotation number, or project reference
- A description of the issue and when it was identified
- Clear photos or videos showing the affected product
- Relevant installation, use, or maintenance information when requested
Weilianda will review the request according to the applicable written commercial, dealer, project, or purchase agreement.
Written Terms Control
The final warranty period, scope of coverage, and available remedies for each commercial or dealer purchase will be confirmed in the relevant written agreement. If there is any difference between this page and an applicable written quotation, order confirmation, dealer agreement, project agreement, or purchase agreement, the written agreement will control.
For commercial seating, dealer cooperation, or custom project requirements, contact Weilianda to discuss the intended application and appropriate after-sales support arrangement.
Contact Information
We're here to help. For any missing or damaged parts or installation assistance, please email us at Support@weiliandahome.com.
Phone:
+1 888-897-9268 8:00am – 5:00pm (PST) Weekdays
+1 833-962-0330 8:00am – 5:00pm (PST) Weekdays